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Setup, U.S. rentals, international plans and returns. Answers made simple.
Renting a hotspot? Rentals are for U.S. use only. Choose “U.S. rentals” below for fees, pauses and returns.
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PocketFi setup steps may differ from other models. Rentals are for U.S. use only. Coverage, menus and plan terms vary. For returns and cancellation, the policy posted at the time of your request applies unless the law requires otherwise.